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The Joint Industry Unsaleables Management Conference
Fairmont Waterfront Hotel
Vancouver, B.C.
July 19-21, 2005
"Challenges to the Bottom Line"
- Presentations
- About the Conference
- Program of Events
- Registration Form and Hotel Information
- Sponsorship/Tabletop Display Opportunities
- Innovation Awards (Submissions and Presentations)
- Attendee List
Program
Conference Pre-Day: Tuesday, July 19
3 - 5:00 p.m.
Unsaleables 101: A Pre-conference Workshop
Designed for individuals new to unsalables management, this session, delivered by a panel of industry experts, will build a foundational understanding of reverse logistics based on an overview of studies and trends. A review of accepted practice and metrics, and an introduction to tools to give you a jump start in reducing the cost of unsalables in your company will be presented as well. Panelists and topic areas are:
History of Unsaleables
Carol Snyder, Supply Chain Optimization Manager, Nestle Purina PetCare
George Thrower, Reclamation Coordinator, Harris Teeter, Inc.
Collaborative Relationships & Supply Chain Audits
John McKeon, Manager, Unsalables, Nestle USA Inc.
Jeff Camp, Reclamation Manager, SUPERVALUE, Inc.
Product Handling, including Rotation, Expiration, Discontinuation & Disposition
Gary Regina, Supply Chain Manager, Winn-Dixie Stores
Danielle Kowalkowski, Senior Manager of Sales Operations, H.J. Heinz Company
Data & Driving Product/Packaging Improvements
Ted Lechner, Reverse Distribution Coordinator, HEB Grocery Company
Gary Piwko, Director, Remarketing & Returns Management, Kellogg Company
6 - 7:30 p.m.
Conference Welcome Reception sponsored by GENCO
Wednesday, July 20
7 - 8 a.m.
Breakfast with Exhibitors sponsored by Strategic Solutions International, Inc.
8 a.m.
Conference Opening and Welcome
Conference Co-chairmen: Michael Slattery, Director, Supply Chain Integration, Campbell Sales Company, and George Thrower, Reclamation Coordinator, Harris Teeter, Inc.
8:15 a.m.
Opening Remarks
Mark Baum, Executive Vice President, GMA
8:30 a.m.
Impacting Corporate Profitability Through Reverse Logistics - Kevin Berryman, Chief Financial Officer, Nestlé Purina PetCare Company, will discuss the profit implications within manufacturing organizations due to Bad Goods and Unsaleables. Kevin will discuss how this major bottom line expense was elevated to a strategic corporate imperative, and the financial and operational expectations based on this focus. He will offer an inside look into the management, logistics and cultural changes that are leading to these expected financial benefits.
9:15 a.m.
Financial Issues Impacting Unsaleables Management - Stephan Henig, Director, Non-Foods, Wakefern Food Corporation,, will offer a retailer's perspective on financial trends and change impacts in the practice of unsaleables management within the CPG industry
10:00 a.m.
Break with Exhibitors sponsored by Damage Recovery Systems Inc.
10:30 a.m.
2005 Unsaleables Benchmark and Best Practices Study: Using the Results to Make A Difference In Your Company - Dan Raftery, President, Raftery Resource Network, presents the 2005 state of the industry project results, findings, and conclusions.
11:15 a.m.
Impact of Adjustable Rate Policies on Trading Partner Collaboration Panel moderated by Patrick Kiernan, President, Day/Kiernan Associates. Panelists drawn from the grocery, and health & beauty care manufacturing, and chain drug channels will discuss the changing industry landscape of cost reimbursement. Panelists will weigh in on adjustable rate policies impacts. Panelists are Gary Regina, Supply Chain Manager, Winn-Dixie Stores; Stephen Kindler, Vice President, Inventory Management, Rite Aid Corporation; Michael Slattery, Director, Supply Chain Integration, Campbell Sales Company; and Michael Dolan, Project Manager, Value Chain Operations, The Gillette Company
12:15 p.m.
Innovation Awards Luncheon
Recipients of the 2005 Innovation Awards will be recognized during this formal luncheon.
1:30 p.m.
Managing Unsaleables in an "Open-Coded" World - Gary Piwko, Director, Remarketing & Returns Management, Kellogg USA; and George Thrower, Reclamation Coordinator, Harris Teeter, Inc - Over the past few years there has been a major "re-labeling" by CPG manufacturers to provide open-code dated products. Some of the impetus is retailer generated. This session will explore the impacts that this change has had on industry rates of unsaleables from the retailer and manufacturer perspectives.
2:30 p.m.
2005 JIR on Unsaleables Management. Karin Croft, Senior Director, Industry Affairs, GMA and Pat Walsh,
Senior Director, Industry Affairs, FMI, provide a status report on Task Force progress.
2:45 - 3:15 p.m.
Break with Exhibitors sponsored by Big Lots
3:15 p.m.
Cost, Revenue and Customer Service Aspects of Unsaleables Management - James R. Stock, Ph.D.,
Professor of Marketing and Logistics, University of South Florida, College of Business Administration. Unsaleables
management has cost, revenue and customer service implications. Drawing on lessons learned in a variety of industries,
Professor Stock will briefly examine the product returns process, concentrating on cost issues related to unsaleables,
improving revenue by minimizing unsaleables and/or increasing recovery value of product returns, and examining customer
service aspects of unsaleables. Some potential strategies for reducing unsaleables will be presented. Be sure to stop
by the Logistick Exhibit Table to get your complimentary copy of Product Returns/Reverse Logistics in Warehousing
written by Dr. James Stock, who will be on hand during the evening Reception to personalize the book. The Book
Signing is sponsored by Logistick Inc.
4:00 p.m.
Applying Bioterrorism Act Recordkeeping Rules in the Unsaleables Context - Deborah White, Vice President & Associate General Counsel, FMI. - The Bioterrorism Act recordkeeping regulations, which will take effect this December, will have a significant impact on the management of unsaleables. This presentation will show you how to apply the new rules to unsaleable products.
4:45 p.m.
Daily Wrap-Up and General Announcements - Conference Co-chairmen: Michael Slattery, Campbell Sales Company, and George Thrower, Harris Teeter, Inc.
5 p.m.
Adjourn for the Day
6 p.m.
Cocktail Reception sponsored by American Processing Inc.
The Vancouver Board of Tourism will welcome attendees. Be sure to get your complimentary copy of Product Returns/Reverse Logistics in Warehousing, available at the Logisticks Inc. Exhibit Table, personalized by Dr. James Stock at the reception.
7 p.m.
Dinner at Dockside sponsored by Universal Solutions International Inc.
Buses will depart from the hotel at 7 p.m. for a Canadian seafaring-themed dinner at the Dockside Restaurant & Brewery located at False Creek under the Granville Island Street Bridge in the heart of Granville Island's Public Market.
Thursday, July 21
7 a.m.
Coffee & Continental Breakfast sponsored by Carolina Logistics Services, Inc.
7:30 a.m.
Breakfast Breakout Sessions
While enjoying breakfast, attendees select one of these high-level breakout presentations with ample time for open discussion and questions and answers. Sessions are:
- Open Code Dating with George Thrower, Reclamation Coordinator, Harris Teeter, Inc.; and Michael Slattery, Director, Supply Chain Integration, Campbell Sales Company
- Packaging to Reduce Damage with Michael Borgerson, Packaging Engineer Leader, Kellogg Company
- Managing Product Discontinuations with Gary Regina, Supply Chain Manager, Winn-Dixie Stores, Inc.; and Joseph Scaccia, Director Customer Solutions, Kraft Foods Inc.
- Adjustable Rate Policies with Gary Piwko, Director, Remarketing & Returns Management, Kellogg Company; and Ted Lechner, Reverse Distribution Coordinator, HEB Grocery Company
- Corporate Barter to Receive Maximum Value for Your Unsaleables sponsored by ICON International
8:45 a.m.
Welcome Back
Conference Co-chairmen: Michael Slattery, Campbell Sales Company, and George Thrower, Harris Teeter, Inc., review Wednesday's program highlights and preview the upcoming day.
9 a.m.
Managing Unsaleables in Canada
David Wilkes, Vice President, Canadian Council of Grocery Distributors will present an overview of Canadian approaches to unsaleables management and how they differ from the U.S.
9:30 a.m.
Biggest Challenges among Channels in Managing Unsaleables Panel moderated by Pat Walsh, Senior Director, Industry Affairs, FMI.
Experts from the convenience, chain drug, and mass channels will discuss the unique problems they face in managing unsaleables, honing in on open-code dating, close-outs and mark-downs. Differences between DSD and warehouse delivered unsaleables will also be discussed.
Panelists include Gary Spinazze, Nash-Finch Company and Stephen Kindler, Rite Aid Corp.
10:30 a.m.
Refreshment Break sponsored by Wesley Associates Business Consultants
11:00 a.m.
Innovation Awards Presentations
Presentations of case studies by award recipients
12:00 a.m.
Break and Lunch - Boxed lunch will be available to take into Town Hall or carry-out to airport.
12:30 p.m.
Town Hall
One of last year's favorite sessions, the Town Hall is a chance to discuss tough issues, comment on material presented during the conference, and otherwise state your mind about issues related to reverse logistics and unsaleables management. Facilitated by Dan Raftery, President, Raftery Resource Network.
2:00 p.m.
Conference Close
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