Consumer Complaints Management Webinar 2012: Summary

Consumer Complaints Management Webinar

Thursday, November 15, 2012
1:00 - 4:00 PM (EST)

GMA has created this webinar to help consumer complaint employees in the food, beverage and CPG industry sharpen their complaint handling skills, learn new and innovative ways to retain loyal customers and keep them satisfied, and address the current status of coupons and new coupon systems that have recently been implemented.

Topics will include:

How to go above and beyond in customer service
How your company can detect and prevent coupon fraud
How important science is when investigating a consumer complaint

For program information please contact Tamika McGhee at 202.637.8067 or tmcghee@gmaonline.org