Consumer Complaints Management Webinar 2011: Managing Social Media and Its Effects on Customer Service

Program Agenda

1:00 – 1:05 PM
Opening Remarks

Steve Leslie, Senior Manager, GMA Claims Program

1:05 – 2:00 PM
Learn How:  Social Customer Service

Myra Golden, Customer Experience Consultant
, Myra Golden Media

2:00 – 2:55 PM
Riding the Wave of Customer Experience:  Delivering Psychic Pizza and Creating a Voice for the Customer to Drive Innovation and Reduce Costs

John Goodman, Vice Chairman, Tarp Worldwide

2:55 - 3:00 PM
Closing Remarks

Steven Leslie, Senior Manager, GMA Claims Program