Consumer Complaints Management Webinar: Focusing On Customer Engagement

Consumer Complaints Management Webinar
Focusing on Customer Engagement

 

Thursday, November 20th
2:00 - 3:45 PM (EST)

Effective management of consumer complaints is crucial to protecting brand integrity, as it directly impacts the opinions consumers, and their friends and family, have of your company.  The GMA Consumer Complaints Management Webinar will provide customer service and engagement training designed to improve interactions with both customers and claimants.  This webinar is ideal for customer service representatives, claims handlers, consumer affairs staff and team managers, and anyone else who interacts with consumers in the food, beverage and consumer products industry.

 

For program information please contact LaToya Johnson at 202.295.3924 or ljohnson@gmaonline.org