Vol. 3 No. 8

August 2009

Retailer Profile

The Industry Affairs Review  is made possible by support of:

 

 

In This Issue:  

   

Retailer Profile:

Costco's Jim Sinegal

 

GMA Leadership Profile:

Time Warner's Joe Bivona

 

Hershey Wins CPG Award

 

Noddle, Rich Honored

 

One Day Sustainability Meet Set

 

Early-Bird Deadline For MSM

 

Report Set for Shelf-Ready Packaging

 

"GMA Upstream" Launched

 

Coupon Code Delayed

 

Datebook

  


GMA Industry

Affairs Group:

 

Jonathan Downey

Manager

Industry Affairs & Business Development

 

Jennifer Finci

Assistant

Supply Chain & Technology

 

Jeanne Iglesias
Director
Supply Chain & Technology

 

Jill Johnson

Director

Industry Affairs & Associate Membership

 

Logan Kastner

Senior Manger

Sales & Sales Promotion

 
Brian Lynch
Director
Sales & Sales Promotion

 

Jessica Martin

Assistant

Sales & Sales Promotion

 
Stephen A. Sibert
Senior Vice President
Industry Affairs

  

Brooke Weizmann

Senior Manager

Industry Performance

  

 


Industry Affairs

Review Team:

 

Natalie Berg
Grocery Retail Manager
Planet Retail Ltd.
IAR Consultant

 

Jo Anne Sharlach
Singley Associates

Editor

  


 

November 2-4, 2009

The Arizona Biltmore

Phoenix, Arizona

 


Retailer-Direct Data

Report Available

 

Retailers sharing shopping data directly with their suppliers reap rewards for both trading partners. The recently released Retailer-Direct Data Report identifies successful practices and more than 30 business benefits from sharing data directly. Click here to download your copy.


 

 


Got a Job Vacancy That Needs Filling?

 

GMA’s Career Center is the answer if your company is seeking top-quality employees in positions from the CEO-level down to internships.

 

Positions are advertised through GMA’s SmartBrief, delivered to 50,000 subscribers every weekday and through the GMA Career Center.

 

Contact Jackie Lodge at 202.639.5910 or e-mail jlodge@gmaonline.org. for more information.


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                                                     

 

Jim Sinegal: Not Your Average CEO

 

 

      At a Glance

Banner Sales, 2008 U.S. $78,750 Bn
Net Sales, 2008 U.S. $70,977 Bn
EBIT, 2008 U.S. $1,969 Bn
Countries of Operation Australia, Canada, Japan, Mexico, Puerto Rico, South Korea, Taiwan, UK, USA
Store Numbers, 2008 543
Key Grocery Formats Warehouse Clubs
 Note: Banner sales include Mexico, which is a joint venture.

  

 

By PlanetRetail 

Wal-Mart will look to China and India for future growth

Thirty years ago, many people would doubt that a company could attract affluent shoppers into a no-frills retail environment where products were sold on pallets, where Prada bags were sold next to M&Ms and, above all, where shoppers were charged an entrance fee.

 

Jim Sinegal proved that offering a pay-to-shop value proposition through what is today the warehouse club channel would become a hit for shoppers in North America, as well as throughout Europe and Asia. But, of course, Jim Sinegal is also not your average CEO.

 

The son of a steelworker, Sinegal didn’t actually start Costco until he was in his fifties. His working class roots and egalitarian approach are well embedded in the Costco business culture. Sinegal answers his own phone, insists employees refer to him as “Jim” and – perhaps most surprisingly –  earns a modest U.S. $350,000 salary as CEO. Employees are paid well above the standard rate at an average of U.S. $17 per hour, and Costco covers 90 percent of health insurance costs for its employees, both full- and part-time. Such generous benefits create a very loyal workforce which, for an industry with a notoriously high turnover rate and a company that spends zilch on advertising, can only be a good thing.

 

Imagine that you have 120,000 loyal ambassadors out there who are constantly saying good things about Costco,” says Sinegal.  “It has to be a significant advantage for you.” However, not everyone has welcomed Sinegal’s benevolence: Many investors argue that high employee compensation has directly impacted the company’s earnings.

 

In any case, Costco’s aim to be a company that is “on a first-name basis with everyone” is likely the result of Sinegal himself starting out on a shop floor more 50 years ago. Sinegal worked his way up from bagger to vice president at FedMart, the now extinct discount department chain owned by Sol Price. Price, the man who pioneered the warehouse club concept, played a vital role in Sinegal’s development, teaching him the importance of treating employees well and keeping a lean inventory. In 1979, Sinegal moved to Price’s latest business venture - Price Club. Initially designed to cater to the small business community, the country’s first warehouse club was soon extended to the public and by 1982 Price Club was generating more than U.S. $350 million in sales through its network of 10 stores.

 

It was about this time that entrepreneur Sinegal began plotting a warehouse club chain of his own. Lawyer Jeff Brotman (now Costco’s chairman) approached Sinegal after returning from a trip to Paris. “I had visited Europe and seen what the French called ‘hypermarkets,’ a combination of discount supermarket and department store,” Brotman said. “I thought the concept would work well in the United States, so I called around to retail contacts and asked them to list executives who could run such a business. Jim was on most lists.”

 

The team set to work with plans to - in Sinegal’s words - “clone” Price Club in the Northwest. Back then, the original business plan called for Costco to become a U.S. $1 billion company with a network of just 12 stores in the Northwest. They smashed that target in a mere three years. By 1993 - after ten years in operation - Sinegal merged with Price Club, later rebranding the stores to trade under the Costco name.

 

Opens in Australia:  Fast forward to 2009, and Costco is the ninth largest retailer in the world with nearly 600 stores producing sales in excess of U.S. $70 billion. Although the bulk of Costco’s revenue – around three-quarters – still comes from the United States, Sinegal is increasingly looking to international operations as an important avenue for future growth. The most recent example of this is Costco’s entry into the Australian market in August 2009, giving Costco a presence in nine countries around the globe now spanning from Mexico to Japan.

 

As Costco expands its international footprint, the retailer makes sure its values do not get left behind. In all markets, the golden rule is that no products are marked up by more than 14 percent in order to ensure that members are always being offered superior value for their money. This business model again has received some criticism from Wall Street. However, Costco relies heavily on membership fees to help cushion its bottom line and, with renewal rates at a consistent 90 percent, the warehouse club operator is clearly succeeding in providing value to its customers.

 

Industry Affairs News

 

Hershey Wins CPG Award Today at 2009 Executive Conference

The Hershey Company won the 2009 CPG Award for Innovation and Creativity with its special nationwide launch of the new Hershey’s Bliss product.  Associate Member Council (AMC) Chairman Greg Smith (KPMG’s global lead partner for Walmart) presented the award at the Signature Session at 1:45 today at the GMA Executive Conference in Colorado Springs.

 

Accepting the award for Hershey was the company’s Global Chief Marketing Officer Michele Buck.

 

A record number of entries was submitted this year, according to Smith, who also served on the selection committee.  The AMC sponsors the annual awards.

 

Hershey’s product launch used a girlfriend-to-girlfriend theme that celebrates life’s everyday bliss and integrated social media, word-of-mouth buzz and traditional media.

 

The results were much better than anticipated. The Bliss program reached more than 152 million consumers and created 150 brand advocates nationwide with word-of-mouth advertising reaching an additional 9.8 million consumers. The success has led Hershey to explore using social media and word-of-mouth tactics in other product launches.

Contact: Jill Johnson

 

Jeff Noddle & Bob Rich Win Hall of Achievement Awards

Former CEO (now executive chairman of the board) of SUPERVALU Jeff Noddle and former CEO (now chairman) of Rich Inc. Bob Rich received GMA’s cherished Hall of Achievement Awards last night at the opening session of GMA’s Executive Conference in Colorado Springs.

 

The conference continues though Tuesday.  GMA Vice Chairman Rick Wolford (chairman, president and CEO of DelMonte Foods) presented the awards.

 

Noddle has worked his entire career in the grocery business.  He joined SUPERVALU in 1976 and rose through the ranks until 2000, when he was named CEO. Noddle served in numerous leadership capacities in the industry, including FMI chairman in 2006-7 and a member of the FMI Sustainability Task Force. His many honors include FMI’s Herbert Hoover Award and the Anti-Defamation League’s National Leadership Award.

 

Rich became president and CEO of the family firm in 1978, taking the company international and expanding its revenue growth by 261 percent. The former chairman of the Uniform Code Council and former chairman of GMA from 1999 to 2001, Rich was the longest-serving member of the board of directors in GMA history.  He chairs the nationwide capital campaign for $1.25 billion dollars on behalf of the Cleveland Clinic. He has written three books – one of which is being made into a movie.

 

Economics of Going Green Subject of One-Day Sustainability Forum

GMA is sponsoring a special one-day forum entitled “The Sustainable Advantage” Oct. 5 from 8 a.m. to 7 p.m. in Dallas.

 

CPG executives in environmental sustainability, marketing, supply chain, operations, sales and other areas are expected to attend the session that focuses on the cost savings and bottom-line growth offered today by going green.

 

The event will be capped by a reception co-sponsored with the Retail Industry Leader Association’s Environmental Sustainability and Compliance Conference, which is holding its conference at the same site, the Embassy Suites Dallas-Frisco Hotel. GMA has negotiated a special member rate for its conference attendees if they wish to stay on for the RILA’s conference, scheduled Oct. 5 - 7.

 

On-line registration is available.

Contact: Brooke Weizmann, Jill Johnson

 

Sept. 11th Deadline for Early Bird Registration Rates for

MSM Conference

Sign up by Sept. 11 and receive significant savings on your registration fees for GMA’s annual Merchandising Sales and Marketing Conference (MSM), to be held this year Nov. 2-4 at the Arizona Biltmore in Phoenix.

 

Sam’s Club’s Executive Vice President and Chief Merchandising Officer Linda Hefner headlines the conference.  Before her current position, Hefner was executive vice president and general manager for the home business unit for Walmart Stores Inc. U.S. Hefner has also served as executive vice president for global strategy and business development for Kraft Foods Inc. and has held leadership roles at Sara Lee Corporation. The MBA-graduate of Harvard also has consulting experience with Ernst & Young.

 

Others in a stellar lineup of speakers include Terry Nannie, senior director of marketing at Walmart Stores Inc., and Bob Livingston, CPG veteran and business author.

 

Companies interested in sponsorship opportunities connected to the always well-received conference are urged to contact Jonathan Downey at 202.395.2945 or jdowney@gmaonline.org.

 

This year’s conference – which attracts senior-level marketing, sales and merchandising executives from across the industry – explores avenues manufacturers and retailers can use to survive the longest and deepest recession in 70 years and emerge stronger. The conference theme is “Resilience and Relevance: Winning Strategies for a New Economy.”

 

Use on-line registration today and save.

Contact: Brian Lynch (Program), Jonathan Downey (Sponsorship)

 

Shelf-Ready Packaging Subcommitte Presents Report Yesterday to IAC

The Retail Ready (RRP) Subcommittee of the Industry Affairs Council’s met earlier this month at Georgia Pacific headquarters in Atlanta to discuss recent global marketplace activities around retail ready packaging. The issue was raised at the April meetings of the Industry Affairs Council and the Trading Partner Alliance meetings.

 

At the Atlanta meeting, the subcommittee heard reports on the work on shelf-ready packaging by the Food and Consumer Packaged Group of Canada, and Accenture presented the Efficient Consumer Response (ECR) work in Europe.   The group also developed a plan that includes a set of trading partner working principals and a communications plan to bring more collaboration to the issue.  Walmart was invited to the IAC and the TPA meetings occurring at the GMA Executive Conference to present its global plans on RRP.

 

“RRP is a unique collaboration opportunity for both manufacturers and retailers that can lead to economic gains for both trading partners if common approaches are developed” said GMA Senior Vice President for Industry Affairs Stephen Sibert.

 

GMA Launches New Initiative: GMA Upstream

This month GMA announced a new initiative to strengthen collaboration between CPG manufacturers and colleagues in the packaging machinery industry. GMA Upstream will focus on attaining new levels of manufacturing and engineering excellence within both sectors, according to GMA Vice President for Membership and Meeting Services Patrick Brookover.

 

The program will be launched at the Packaging Machinery Manufacturers Institute’s PACK EXPO in Las Vegas Oct. 5-7.

 

Planned for the initiative are Solutions Center: small-group, collaborative and customized problem-solving meetings; Learning Center: peer networking, share groups and conferences in face-to-face and virtual models; Food Safety Center: expand the support of current GMA initiatives.

Contact: Patrick Brookover, Craig Henry

 

New Coupon Bar Code to Take Effect Jan. 1, 2011

The implementation of the GS1 DataBar code for coupons – originally scheduled to take effect Jan. 1, 2010 – has been deferred for one more year.

 

GMA announced the delay after it collected information through the Joint Industry Coupon Committee (JICC) revealing that retailers did not have the necessary equipment or POS software in place at this time.

 

GMA Vice President Steve Sibert noted that, despite the delay, the JICC urges retailers to proceed with GS1DateBar implementation as soon as possible – not to wait for the 2011 date.  “Early adoption will ensure a smooth transition, allowing the manufacturer and retailer to serve our consumers better,” he said.

 

The JICC includes representatives from GMA, Food Marketing Institute, National Grocers Association, National Association of Chain Drug Stores, plus individuals from manufacturers and retailers who oversee coupon programs.

Contact: Logan Kastner

 

GMA Leadership Profile

 

Time Warner’s Joe Bivona

 

Current Position:

Vice President, Customer Development

Time Warner Retail Sales and Marketing, a Division of Time Inc.

 

Industry Leadership:

Because Bivona touches many classes of trade, he is actively involved with various trade associations. He believes that being affiliated with a trade association is not enough. Being fully “engaged and giving back are necessities if you expect to gain a return on your investment.” Bivona has taken on various chair positions on several boards:

·         GMA: Chair, Industry Development Advisory Committee

·         FMI:   Vice Chair, Associate Member Advisory Council; Chair, Meetings and Conference Committee

·         GMDC:  Chair, Education Leadership Council; Chair, GM Advisory Board

NACS:  Vice Chair, Advisory Board

 

Career Highlights:

Bivona started his career with Mobil Oil and had various responsibilities starting as a marketing executive, then a national account executive and finally a marketing manager. After Mobil Oil, Bivona joined Coca Cola/New York as director of their convenience and specialty accounts in New England. He was given the opportunity to get involved in the publishing industry and took a position with Time Inc. Bivona has held various positions – regional account manager, national account manager, vice president of national accounts and,  currently, vice president of customer development. Bivona has been the recipient of various awards during his career: Mobil Oil Salesman of the Year, Coca Cola New York Salesman Award, nominated twice for Time Inc’s President’s Award, Vendor of the Year from one of Time’s largest airport customers and Meredith’s Publishing Company Publisher Excellence Award.

 

Personal:

Bivona was raised 45 minutes north of New York City in Port Chester, New York. Moving becomes part of one’s career, and Bivona has had stays in Pennsylvania, Massachusetts, Florida and now resides in Stratford, CT.

 

The thrill of adventure seems to run in Bivona’s blood, he flew six aerial combat dog fights in California and jumped with The Golden Knights, the U.S. Army Parachute Team, and was a crew member for a sailboat racing team in Florida, New York and Connecticut. He also had played in the MLB Legends Camp with the St. Louis Cardinals. In college, Bivona played Division 2 Tennis at Mercy College. When time permits, he tries to find a few hours a week of strategic thinking playing golf. He also sits on the boards of baseball’s Major League Development and Evaluation, Mercy College School of Business, Rudy (The Notre Dame Rudy) Sports Drink Company. A member of Delta Mu Delta, an association for business executives, he is married to Laura and has three children – Jaime, Janine and Joe.

 

Education:

Degree in business administration, Mercy College.  Plans to start working on his masters in organizational leadership in January.

 

First Job:

“They say life sometimes comes full circle.  My first job was at a supermarket, working as a bagger as well as in the deli and produce departments. Little did I know then that my career would lead me back to my roots.

 

How’d you reach where you are today?

·         “My first job taught me to be tough and be a fighter. Mobil Oil trained its employees for eight months throughout the country. Mobil’s intent was not only to teach its strategy and brands but to see if you could stick it out. Their expectations were extremely high: excel, work hard or go home. One learned to find a way to survive.  Education plays a very big role in my career. Warren Buffet is quoted as saying: ‘Investing in one-self pays off 10 fold.’ Stimulating intellectual growth of an individual leads to innovation that is vital when surviving in a competitive environment. Passion is the intensity we feel when we enjoy the activities that deeply interest us. Passion tends to be catchy, since it fills an organization with energy and enables us to perform at our peak. I have learned in both my personal and professional journeys that integrity and respecting the values of individuals you associate and work with helps build an atmosphere of collaboration. Maintaining high expectations of oneself and the people you work with also helps to drive and deliver the goals and objectives on which we are all measured.  It’s important to remember that surrounding yourself with great support systems – from your administrative assistant, proactive supervisors to all the many people who work with you – is vital if you expect to achieve the goals that drive shareholder equity. The most important thing of all is having a wife and family that support me and help bring everything together.”

 

Datebook

 

Aug. 29 - Sept. 1

 

 

 

 

Oct. 5

 

 

 

 

Nov. 2 - 3

2009 GMA Executive Conference

(By invitation only)

The Broadmoor

Colorado Springs, CO

Contact: Mary Olsen, Stephen Sibert

 

GMA Sustainability Advantage Conference

Embassy Suites Dallas-Frisco Hotel

Dallas, TX

Contact: Brooke Weizmann, Jill Johnson

 

Merchandising, Sales & Marketing (MSM) Conference

The Arizona Biltmore

Phoenix, AZ

Contact: Brian Lynch

 

 

 

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Industry Affairs Review is produced by the Grocery Manufacturers Association in cooperation with Planet Retail. Current and past issues may be found here. If you wish to add colleagues’ names to the mailing list or if you wish to unsubscribe, please click here, or write to jdowney@gmaonline.org.

 

@ Copyright 2009 by GMA, 1350 I Street N.W. #300, Washington, D.C. 20005. All rights reserved. The content and copyright for the lead profile is owned by Planet Retail, a leading provider of grocery retail intelligence— www.planetretail.net.

 

The Grocery Manufacturers Association (GMA) represents the world’s leading food, beverage and consumer products companies. The Association promotes sound public policy, champions initiatives that increase productivity and growth and helps to protect the safety and security of the food supply through scientific excellence. The GMA board of directors is comprised of chief executive officers from the association’s member companies. The $2.1 trillion food, beverage and consumer packaged goods industry employs 14 million workers, and contributes more than $1 trillion in added value to the nation’s economy. For more information, visit the GMA Web site at www.gmaonline.org