GMA Claims Program

Safeguarding Your Brand

For food, beverage and consumer product manufacturers, protecting brand equity is essential.

Unlike any other consumer claims and litigation management providers, the GMA Claims Program only specializes in food, beverage and consumer product claims. This means GMA has a unique understanding of your customer and the critical importance of safeguarding your brand.

The GMA Claims Program handles more than 3,000 claims each year, saving members–and other companies involved with the consumer packaged goods industry–substantial money, time, and resources. GMA’s state-of-the-art laboratory is equipped to perform a wide range of diagnostic, nondestructive tests that are used in investigating a claim.

We draw on the unparalleled in-house resources of GMA’s scientific experts, forensic laboratory capabilities, and nearly 100 years of experience in managing consumer claims. Additionally, our unmatched legal arsenal includes: access to a national database that allows habitual claimants to be detected, preferred rates with experienced products liability attorneys across the United States and Canada, and staff with a specialized understanding of product liability law as it relates to food, beverage and consumer product claims.

The Claims Program investigates, evaluates and negotiates consumer claims involving: illness, injury, and property damage and is committed to providing members with first-rate claims assistance in the following areas:

  • Full Service Consumer Claims Handling
  • Litigation Management
  • Forensic Laboratory Analysis
  • Crisis Management Claims Support

Find out more information about this vital GMA service by contacting Steven Leslie, manager of the Claims Program, at, or download the brochure.