GMA Claims Program

Safeguarding Your Brand

Effective resolution of consumer claims is vital to protecting brand equity for food, beverage, and consumer product manufacturers. This is why the GMA Claims Program offers claims management and laboratory services dedicated to assisting industry manufacturers in achieving this goal.

The Claims Program offers three core services to support GMA members in resolving consumer claims:

·         Consumer Claim Handling
·         Litigation Management
·         Forensic Laboratory Analysis
(available to non-members for a 25% surcharge)

The Claims Program is the only claims management and laboratory services provider that deals exclusively with food, beverage, and consumer product claims. This specialization provides us with a unique understanding of your customer and the issues specific to consumer claims within the industry.

The Claims Program’s unparalleled in-house resources include GMA’s numerous industry scientific experts, state-of-the-art forensic laboratory, and nearly 100 years of experience in managing consumer claims and litigation.  Our capabilities and experience allows us to handle a wide range of food, beverage, and consumer product claims, including reports of illness, foreign material, defective product containers, and bacterial and chemical contamination.

To find out more information about this invaluable GMA service, please download the brochure. If you have any further questions, or wish to submit a claim, please  contact Steven Leslie Esq., Director and Counsel of the Claims Program, at (202) 639-5950 or sleslie@gmaonline.org