Consumer Complaints Conference 2011


An Investment Like No Other

For more than 10 years, the Grocery Manufacturers Association (GMA) Consumer Complaints Management Conference has been providing consumer affairs and complaint management specialists with the roadmap for effective complaint management. 

It is the only complaints management conference built exclusively for professionals working in the food, beverage and consumer products industry.  Year after year, attendees return to sharpen their skills with interactive and engaging lessons from leading consumer affairs experts as well as industry veterans who have been in the trenches. 


Who Should Attend?

This conference is designed for individuals interested in improving their skills as consumer affairs representatives and team managers. The greatest benefits will be to persons working in the areas of:

• Consumer Affairs
• Consumer Complaints
• Call Centers / “1-800” Management
• Product Liability Claims


Conference Benefits

The Consumer Complaints Management Conference is not just a training seminar- it is an investment in you, your company and the brands it represents, with a clear impact on the bottom line.

You will come away from the event with new tools for dealing with complaints, with innovative strategies for brand management, and with valuable industry contacts, all tailored to the food and consumer products sector.

Key takeaways include:

  • Model practices for complaint management
  • Crisis management insights
  • Enhanced knowledge of today’s consumer and their expectations for consumer product makers
  • Perspectives from key regulatory agencies
  • Deeper understanding of the role complaint management plays in brand management
  • Motivation from peers who have faced and overcome consumer affairs challenges


Conference Contacts

For more details about the conference program please contact Tamika McGhee at or 202.637.8067.

For registration and lodging assistance, please contact Elizabeth Cookson at  or 202.295.3950.

For sponsorship information, please contact Jonathan Downey at or 202.295.3945.