Consumer Complaints Conference 2011

The following list shows all reviewed and paid attendees as of 06/22/2018.

Attendee Name Title  Company
Mr. Hasna Alnoman Consumer Relations Executive Representive The Kraft Heinz Company
Mr. Collies Anderson Project Commercialization Manager The Kraft Heinz Company
Ms. Cassandra Aragon PRP TelerX Marketing, Inc.
Ms. Nancy Barbee Marketing Manager Domino Foods, Inc.
Mr. Josh Barnhart Business Development NPC, Inc.
Mr. Steve Bernas President and Chief Executive Officer Council of Better Business Bureaus, Inc.
Ms. Kimberly Boyer Principle Consumer Response Manager
Ms. Nancy Bruland Consumer Relations Team Leader Organic Valley Family of Farms
Ms. Abigail Cendana Senior Procurement Analyst Chicken of the Sea International
Ms. Jennifer Cobos Quality Assurance Assistant Tillamook County Creamery Association
Mr. Ronald Cottor Consumer Affairs Manager
Ms. Sandra Dennis Program Manager TelerX Marketing, Inc.
Mr. Jason Dichter Executive Director of Sales Wilke Global
Mr. Sam DiLiberto Vice President, Customer Contact Solutions American Customer Care/Premiere Response
Mr. Larry Edwards Executive Representative The Kraft Heinz Company
Mr. Rob Fagan Operations Manager DanoneWave
Ms. Elizabeth B. Fawell Esq. Partner Hogan Lovells US LLP
Ms. Denise Forrester Quality Assurance Microbiologist FreshDirect, LLC
Ms. Dana Forthman Consumer Relations CSR Frito-Lay, Inc.
Ms. Marge Jane Freund Complaint Program Manager
Ms. Nancy Friedman President Telephone Doctor Customer Service Training
Mr. Luis Garza Distribution Manager Vilore Foods Company, Inc.
Mr. Taylor Genzoli Customer Service Coordinator Hilmar Cheese Company
Dr. David Goldman MD, MPH Assistant Administrator, Office of Public Health Science, Food Safety and Inspection Service U.S. Department of Agriculture
Ms. Julie Harmon Consumer Relations Manager Wm Bolthouse Farms
Mr. Brian Hess Executive Vice President of Operations and Legal Affairs Niagara Bottling, LLC
Ms. Kenna Hess Consumer Relations Coordinator Bush Brothers & Company
Ms. Meggan Hodgson Quality Assurance Manager Lindt & Sprüngli (USA) Inc.
Ms. Jackie Iacobazzi Global Consumer Relations Manager Unilever (Alberto Culver)
Mr. Brian Johnsen Manager, Quality Assurance Starbucks Coffee Company
Ms. Julie Johnson Customer Service Manager Michael Foods/Post Holdings
Mrs. Robyn Johnson Team Leader Georgia-Pacific LLC
Ms. Larissa R. Justice Regulatory Specialist, External Affairs Bush Brothers & Company
Ms. Erin Krubeck Operations Coordinator DanoneWave
Ms. Yvonne Leonard Administrative Specialist Moody Dunbar, Inc.
Dr. John Lin General Manager, QA & R/D Pacific Seafood Group
Mrs. Lizanne Lindahl Consumer Affairs Specialist Lindt & Sprüngli (USA) Inc.
Ms. Cindy Locke Product Services Coordinator Danisco
Ms. Kathleen Loerzel Consumer Affairs Supervisor Niagara Bottling, LLC
Mr. Michael LoGiudice Director Navigant Consulting, Inc.
Mr. John Lovro Director Quality Assurance Henkel Consumer Goods, Inc.
Ms. Peggy Lundquist Director, Consumer Affairs DanoneWave
Mr. Stephen C. Magier Consumer Claims Coordinator The J. M. Smucker Company
Ms. Jacqueline Malagon Specification Manager, Quality The Kraft Heinz Company
Ms. Patrica Marden Food Safety Quality Assurance - SWAT Target Corporation
Ms. Rianna Mebane Director Consumer Satisfaction G.L. Mezzetta, Inc.
Ms. Lissa Moretti Quality Assurance Barilla America, Inc.
Ms. Melanie Morland Contact Center Manager The Kraft Heinz Company
Ms. Charlotte Munjoma Consumer Relations Associate Frito-Lay, Inc.
Mr. Jaime Munoz Marketing Manager La Preferida, Inc.
Mrs. Rachel O'Farrell Operation Center Supervisor
Mr. Brian Olsen Consumer Relations Manager Stonyfield Farm
Mr. Rhett Parsons Senior Industry Consultant, Food and Beverage Astute Solutions
Ms. Carolyn Patten Manager Consumer Affairs Land O'Lakes Inc.
Ms. Tammy Perez Consumer Relations Senior CSR Frito-Lay, Inc.
Mr. Darrell Pope Executive Representative
Mrs. Maribel Quintana North America Consumer Affairs Manager Wm. Wrigley Jr. Company
Ms. Janet Randall Director of Accounting Moody Dunbar, Inc.
Ms. Esther Roberts Consumer Correspondence Representative G.L. Mezzetta, Inc.
Ms. Jamie A. Robinson Esq. Partner Nixon Peabody
Mrs. Katie Robinson Analyst, Consumer Claims Campbell Soup Company
Ms. Linda Romero Quality Assurance Specialist McIlhenny Company
Ms. Kimberly Rundle Consumer Relations Manager Organic Valley Family of Farms
Ms LeAnn Marie Runke Director Customer Service Michael Foods/Post Holdings
Mr. Daniel Sheeran Consumer Feedback Specialist Wm. Wrigley Jr. Company
Mr. Sandro Shelia Senior Director, Accreditation Services American National Standards Institute
Ms. Marie Shubin Director, Global Consumer Relations E. & J. Gallo Winery
Mrs. Kimberly Slack Sciences and Federal Programs Store Brands Decisions
Ms. Melissa Smith-Tate Global Director, QA - CAPA and Complaints
Ms. Deborah Sommers Consumer Advocacy Manager Blue Diamond Growers
Ms. Pat Somogyi Newly Weds Foods, Inc.
Ms. Janice Stouch Consumer Affairs Representive
Ms. Shae Thibodeaux Customer Service Representative McIlhenny Company
Ms. Rebecca Waszgis Consumer Relations Daisy Brand, Inc.
Ms. Dawn Weilbacher Data Analyst
Ms. Carman White Consumer and Product Support Representative Ocean Beauty Seafoods, Inc.
Ms. Lynn Williams Assistant Manager, Consumer Relations Birds Eye Foods, Inc.
Ms. Christy Wissman Food Safety Manager DanoneWave
Mrs. Cameron Woodill Customer Service Coordinator Hilmar Cheese Company
Ms. Beth Ziff Vice President, Operations American Customer Care/Premiere Response


For easy, secure online registration, please click here.

To fax or mail your registration, please click here to download the registration form (required for team discount rate registration).

Registration Rates

GMA Member






Exclusive Team Discount! (available to GMA Members only)

Register three or more people from your company and benefit from a discounted registration rate of $795.00 per person! To take advantage of this special member-only offer, all individuals registering at the $795.00 rate must complete the registration form and fax it to 202.639.5902 (online registration not available).


If you have questions about conference registration, please contact Elizabeth Cookson at or 202.295.3950.

Cancellation and Refund Policy

If you are unable to attend the conference once you have registered, your paid registration fee can be transferred to a substitute attendee.  Should you require a refund, written notice must be received by GMA by April 20, 2011 for a full refund, less a $50 administrative fee.  No refunds will be given after April 20, 2011.

GMA reserves the right to cancel the event prior to the event start date due to market conditions, acts of God, or other circumstances beyond our control. In the event that GMA cancels an event for any reason, you will receive a credit for 100 percent of the contracted paid registration fee. If GMA is forced to cancel a program while in progress you will receive a credit for 50 percent of the contracted paid registration fee. We will notify all registered attendees as soon as a conference has been canceled via email and/or phone messaging and a notice will be posted on our website.

In the case of cancellation, GMA will not reimburse participants’ pre-arranged travel expenses. In the event that GMA postpones an event for any reason and the attendee is unable to attend on the rescheduled date, you will receive a credit for 100 percent of the contract fee paid.