Consumer Complaints Conference 2012


For more than 10 years, the Grocery Manufacturers Association (GMA) Consumer Complaints Management Conference has been providing consumer affairs and complaint management specialists with the roadmap for effective complaint management.

It is the only complaints management conference built exclusively for professionals working in the food, beverage and consumer products industry. Year after year, attendees return to sharpen their skills with interactive and engaging lessons from leading consumer affairs experts as well as industry veterans who have been in the trenches.


This conference is designed for individuals interested in improving their skills as consumer affairs representatives and team managers and will most benefit those working in the areas of:

• Consumer Affairs
• Consumer Complaints
• Call Centers / “1-800” Management
• Product Liability Claims



The Consumer Complaints Management Conference is not just a training seminar- it is an investment in you, your company and the brands it represents, with a clear impact on the bottom line.

This conference will provide you the opportunity to gain the right tools for dealing with complaints, innovative strategies for brand management, and valuable industry contacts, all tailored to the food and consumer products sector.

Key takeaways include:

  • Model practices for complaint management
  • Crisis management insights
  • Enhanced knowledge of today’s consumer and their expectations for consumer product makers
  • Perspectives from key regulatory agencies
  • Deeper understanding of the role complaint management plays in brand management
  • Motivation from peers who have faced and overcome consumer affairs challenges


For more details about the conference program please contact Tamika McGhee at or 202.637.8067.

For registration assistance, please contact Evie Kasper at or 202.639.5918.

For housing assistance, please contact Debbie DeJaques at or 202.639.5904.

For sponsorship information, please contact Jackie Lodge at or 202.639.5910.