Consumer Complaints Conference 2013

Bridging the Gap Between Industry Relations and Customer Care

For more than a decade the Grocery Manufacturers Association (GMA) Consumer Complaints Management Conference has been providing consumer affairs and complaint management specialists with the roadmap for effective complaint management.

This unique conference is not only built exclusively for professionals working in the food, beverage and consumer products industry, but provides an intimate setting for attendees to participate in content-rich sessions and interactive discussions with consumer affairs experts, industry veterans and fellow colleagues.

Year after year attendees return to sharpen their skills in customer service and gain real-world strategies and actionable items for dealing with complaints, innovative strategies for brand management, and valuable industry contacts.


Tailored to the food and consumer products sector, key takeaways from this conference include:

  • Model Practices for Complaint Management
  • Monitoring and Analyzing Complaint Levels
  • Restoring Customer Goodwill after a Customer Service Failure
  • Using Social Media to Turn Complainers into Loyal Customers
  • Utilizing Science and Technology to Resolve Product Liability Claims
  • Legal Issues Underlying the Claims Handling Process

This conference is not just a training seminar- it is an investment in you, your company and the brands it represents, with a clear impact on the bottom line.

Bridge the gap between you and your consumers by attending this unique
conference tailored to the food and consumer products sector.



This conference is designed for individuals interested in improving their skills as consumer affairs representatives and team managers and will most benefit those working in the areas of:

• Consumer Affairs
• Consumer Complaints
• Call Centers / “1-800” Management
• Product Liability Claims



For more details about the conference program please contact Tamika McGhee at or 202.637.8067.

For registration assistance, please contact Evie Kasper at or 202.639.5918.

For housing assistance, please contact Jackie Piper at or 202.295.3953.

For sponsorship information, please contact Jonathan Downey at or 202.295.3945.