Consumer Complaints Management Conference 2015


For more than a decade, the Grocery Manufacturers Association's Consumer Complaints Management Conference has provided claims and customer service specialists with a roadmap for effective complaint management. This unique conference is not only built exclusively for professionals working in the food, beverage and consumer products industry, but also provides an intimate setting for attendees to participate in content-rich sessions and interactive discussions with industry experts and veterans. Each year, attendees return to sharpen their customer service and claims management skills, gain invaluable tools for dealing with consumer complaints, and learn innovative claims management strategies. Key conference takeaways include:

Model Practices for Complaint Management

Customer Service Tips and Techniques

Using Technology to Reduce and Resolve Claims

Food and Beverage Industry Litigation Update

This conference is not just a training seminar! The Consumer Complaints Management Conference is an investment in your team, your company and your brand, with a clear impact on the bottom line. Bridge the gap between your company and its consumers by attending this unique conference tailored specifically for the food, beverage and consumer products industry professional.


• Consumer Affairs Staff
• Customer Service Representatives
• Claims Handlers
• Team Managers

Do you require an approval to register for the 2015 Consumer Complaints Conference? We've simplified the request process with a Consumer Complaints Conference Justification Toolkit. To convey the value of this event to your company's decision makers when submitting your request to attend, conveniently download the pre-written customizable letter for your specific request. Also, visit the registration and travel pages to help calculate the estimated cost of attendance.

For questions about content, please contact Steven Leslie at or 202-639-5950
For registration assistance, please contact Evie Kasper at or 202-639-5918.
For sponsorship information, please contact Jonathan Downey at or 202-295-3945.