Unsaleables Management Conference 2012


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Tuesday, May 15

2:00 – 3:00 pm

Unsaleables 101

Unsaleables 101 has long been a staple of the conference program, designed to give those new to the field a foundational understanding of reverse logistics and the importance of data, analysis, and doing your homework.

Ted Lechner, Reverse Logistics Manager, H-E-B

Gene Schachte, former Manufacturing JIULT Co-chair, Reverse Supply Chain Consultant


3:00 – 5:00 pm

Advanced Unsaleables

Designed for the needs of Unsaleables Veterans, this session includes building credibility and influence across functional disciplines, collaboration strategies, and effective deployment of the unsaleables tools and management tactics

Gary Piwko, Director, Remarketing and Returns Management, Kellogg Company

Gary Regina, Supply Chain Manager, Winn-Dixie Stores, Inc.

Rob Shifter, Unsaleables Manager, Nestle USA Inc.

George Thrower, Manager of Unsaleables, Harris Teeter, Inc.


6:00 – 7:30 pm

Wednesday, May 16

7:00 – 8:00 am

Networking Breakfast in Exhibit Area

Sponsored by GENTCO ATC


8:00 – 8:15 am

Welcome and Opening Remarks from Conference Co-Chairs:

Gene Schachte, former Manufacturing JIULT Co-chair, Reverse Supply Chain Consultant.

George Thrower, Manager of Unsaleables, Harris Teeter, Inc.


8:15 – 9:15 am

Opening General Session: Future Value Chain 2020

Will your consumer value chain still be competitive in 2020? Find out in this session that will feature thought-provoking findings of the Consumer Goods Forum Future Value Chain 2020 Initiative, a study based on input and insights gathered from more than 200 senior retail and CPG manufacturer leaders across the globe. Attendees will hear about the 12 global mega-trends identified by the study that are likely to have significant impacts across the future CPG value chain with a focus on reverse supply chain issues and gain strategies for effectively delivering against the changing consumer value chain of the future.

John Phillips, Senior Vice President, Customer Supply Chain and Logistics, PepsiCo


9:15 – 10:15 am

Challenges and Opportunities in the Transportation and Handling of Hazardous Waste

The way our industry handles hazardous waste is increasingly fraught with problems from emerging legislation, to a patchwork of complex and confusing state regulations, to challenges with collaboration and communication with all partners in the supply chain.  This panel will seek to clarify some of the challenges by providing a snapshot of current industry regulatory and legislative issues and trends and a dialogue between key stakeholders in addressing the complex issues around what can be transported, how, and what retailers and suppliers need to know in regard to how to make safe decisions around what products to donate, destroy and recycle.  You will walk away from this session with a better sense of where the industry is going, with some examples and case studies of how the challenges are being met, and with guidance on how your company can better understand and manage the process of transporting and handling hazardous waste.

Keith Anderson, Senior Director, Regulatory Compliance, Inmar

Lisa Harig, Partner, McBreen & Kopko

Gary Regina, Supply Chain Manager, Winn-Dixie Stores, Inc.

George Thrower, Manager of Unsaleables,  Harris Teeter, Inc.


10:15 – 10:45 am

Networking Break in Exhibit Area

Sponsored by MRS


10:45 – 11:45 am

Concurrent Breakout Sessions


Global Shelf Quality and the Impact on the Consumer’s “First Moment of Truth”

The customer’s first moment of truth occurs at the shelf. At that moment, they make a decision on what product to buy.  What drives that decision? What is the impact of packaging defects on this decision?

During this session, P&G and Inmar will share the success of a global shelf quality measurement program. The program provides a consistent and unbiased method for measuring visual packaging defects that impact the decision of the consumer at the “first moment of truth”.  The data allows for   benchmarking and analysis of these defects and the findings lead to process/packaging changes which reduce costs, improve shelf quality and enhance the consumer experience.

Brent Bumgarner, Corporate Quality, Assurance Governance & Capability Manager, The Procter & Gamble Company

Ron Richmond, Senior Project Development Manager, Inmar


Future of Closeout Markets

This session will focus on the secondary market channel and how these specialized outlets partner with manufacturers on the inventory management process of closeout sales.  This panel will provide an overview of both the opportunities and challenges that are currently trending in the industry, and how they can assist in providing a benefit to manufacturers with timely execution and expense reduction while not disturbing normal business flow.

Laura Trappe, Manager of Unsaleables/Liquidations, Unilever (Moderator)

Bennett Burke, Director of Purchasing, The Bargain Barn Inc.

Barry Craven, President ,Craven Closeouts, Inc.

Rachel Jacobs,Vice President, Purchasing, 99 Cents Only Stores

Mike Kirby, Director of Grocery Purchasing, Grocery Outlet Inc.


Emerging Value Chain 2020 Solutions

Using technology to harness multiple data sources at Winn-Dixie to make data-informed decisions on merchandising, category management, unsaleables reductions, and more.

Jeff Piedmont, President and Chief Executive Officer, Strategic Global Connections, LLC

Gary Regina, Supply Chain Manager, Winn-Dixie Stores, Inc.


12:00 – 1:00 pm


Sponsored by Bright Star Group



1:15 – 2:15 pm

Concurrent Breakout Sessions

Packaging Development to Meet Sustainability and Unsaleables Reduction Goals

This session will address the increasing focus on packaging innovations and changes and what those changes mean for our industry.  What are the benefits and opportunities as well as what are the potential unintended consequences of sustainable packaging?  Our speakers will address these questions and talk about the emerging challenges; key issues and best practices where packaging innovations and initiatives can and do complement the challenges and costs related to unsaleables.

Lindsay Beck, Packaging Engineer, ConAgra Foods

Laura Taney, SmartLife Sustainability Solutions and Sales and Marketing Specialist, Sealed Air Corporation


Achieving Internal Cross- functional Teaming: A Case Study at Land O’ Lakes

Learn how Land O’Lakes engaged Sales, Supply Chain functions such as warehousing, customer service and inventory to cut over half of their unsaleables expense.

Jim Spaight, Sales Operations Manager, Land O’Lakes, Inc.


How Food Donations to Non-Profits Benefit Your Organization

The US is facing a food paradox; tens of millions are suffering due to food insecurity, obesity among young people continues to grow, and, yet, America wastes billions of pounds of food each year.  At the same time, food banks and other non-profits working to address hunger issues in the US must overcome tightened resources in a slowly recovering economy.  In this environment, innovating manufacturers and retailers are using food donation as a resource to grow their triple bottom line bringing returns for shareholders, customers, and society-at-large.  Join a panel of thought leaders from the full span of the value chain, including manufacturers, retailers, and food banks, as they discuss and answer questions of how they have succeeded in this space.

Eric Davis, Director of Retail Product Sourcing, Feeding America

Oscar Fussenegger, Corporate Reclamation Manager, The Kroger Company

Mike Ghassali, Vice President of National Accounts, Corporate Donor Relations, Feed the Children

Julie Moore, Senior Manager, Remarketing, Kellogg USA

Laura Moskowitz, Grocery Alliance Partnership Program Manager, Second Harvest Food Bank of Central Florida

Josh Rider, Manager, A.T. Kearney, Inc.


2:15 – 2:45pm

Networking Break in Exhibit Area

Sponsored by DRS Product Returns



2:45 – 3:45 pm

General Session

Globalization’s Unintended Consequence: Proliferation of Counterfeit Consumer Goods

Over the last 5 years our industry has experienced a significant increase in fake pharmaceutical, over the counter (OTC) and consumer goods being sold in the US.  This increase in counterfeit activity is due to the ease of buying large quantities online; along with a dramatic increase in global transportation efficiency.  The trust and reputation of US retailers, manufacturers, and distributors, built over many years, can evaporate quickly when fake goods harm unsuspecting consumers.  President Obama highlighted the issue during the State of the Union and proposed plans to combat the illicit market.  During this session we will provide an overview of the complex counterfeit issue, US government enforcement plans, and ideas on protecting against this business threat.

John Ballman, Deputy Assistant Director, Homeland Security Investigations, National Intellectual Property Rights Coordination Center

Deejay Smith, North American Brand Protection Leader, Procter & Gamble


4:00 – 5:00 pm

General Session

A Collaborative Roadmap for Success

Learn how Harris Teeter and Kellogg engaged sales and merchandising personnel to cross-functionally team with reverse logistics to reduce unsaleables.  The sustainable and multi-company repeatable process has proven to be a win/win. 

Donna Adam, Senior Manager, Contracted Sales, Kellogg Company

Nan Buckley, Key Account Executive, Kellogg Sales Company

Gary Piwko, Director, Remarketing & Returns Management, Kellogg Company

George Thrower, Manager of Unsaleables, Harris Teeter, Inc.


6:00 – 7:00 pm


Sponsored by Inmar

Thursday, May 17

7:00 – 8:00 am

Networking Breakfast in Exhibit Area

Sponsored by GENTCO ATC


8:00 – 9:00 am

General Session

The Future of Reclamation Centers

Reclamation Centers have long been a key element of the reverse supply chain. This session will look at the present and future role of the Reclaim Center as it relates to the current needs of trading partners.  The members of the panel bring a wealth of industry experience and the foresight to discuss the future needs that the Reclamation Centers will address and the outlook of the total Reverse Supply Chain.  Topics will include the role of the centers in data collection, the need for return centers for recalls and withdrawals, and how the centers can be used to mitigate risk.

Peter Bannochie, Vice President of Business Development, DRS Product Returns, LLC

Dawn Bland, Product Manager, Supply Chain Services, Inmar

Gene Bodenheimer, Senior Vice President, GENCO ATC

Rob England, Delhaize Group US Supply Chain Manager, Delhaize America

Gene Schachte, former Manufacturing JIULT Co-chair, Reverse Supply Chain Consultant


9:00 – 10:00 am

General Session

Changing the Game:  Opportunities and Challenges with Food Waste

Over 80 billion pounds of food waste in the United States are sent to landfills, wasting resources that could be redirected towards feeding the hungry, feeding animals, generating clean energy, and producing compost to enrich our agricultural production.  This situation has become the focus of governments, NGO's and industries around the world.  In response to that, the Industry Coalition on Food Waste has been formed with the leadership of GMA and FMI to address this problem by understanding the issue and developing the tools, resources, policies and goals that will be implemented to address this collaboratively within the supply chain.  The Food Waste Coalition has recently completed a study to determine the extent of the problem and is now undertaking an industry specific survey to begin benchmarking with the express goal of measuring, managing and reducing food waste.  The potential risks and rewards of action are astounding and there is much "low hanging" fruit in terms of "wins" that the industry can accomplish quickly together.  This session will provide a snapshot of the results of the study, the goals for the coalition and the benefits to you and your company of engagement and support in the work going forward.

Jeanne von Zastrow, Senior Director, Sustainability and Industry Relations, Food Marketing Institute (Moderator)

Bob Branham, Director, Customer Sustainability, General Mills, Inc.

Karen Hanner, Director, Feeding America

Michael Hewett, Senior Director, Sustainability and Environment, Publix

Gary Piwko, Director, Remarketing & Returns Management, Kellogg Company


10:00 – 10:30 am

Networking Break in Exhibit Area

10:30 - 11:30 am General Session

Unsaleables 2020

The future of unsaleables management is evolving.  This thought provoking session will examine the changing global landscape, from sustainability to the global rise of the middle class, putting more pressure on finite resources.  Unsaleables professionals will play a vital role in waste to energy and end of product life cycle management.  Come learn how we can lead the industry in innovation with the next wave of unsaleables management.

Dr. Dale Rogers, Professor, Logistics and Supply Chain Management, Co-Director, Center for Supply Chain Management, Rutgers University

11:30 - 11:45 am Wrap-up, take aways and adjournment
12:00 pm - 6:00 pm

Trading Partner Collaboration Meetings

Maximize your conference ROI - take part in the Trading Partner Collaboration Meetings

Albertsons LLC

Big Lots, Inc.

Delhaize America

Grocery Outlet Inc.

Harris Teeter Inc.

Rite Aid Corporation

Safeway Inc.

Target Corporation

The Kroger Company

United Grocery Outlet

Winn Dixie Stores